Conditions of saleConditions of saleConditions of sale

The following General Terms and Conditions regulate the contractual relationship between on the one hand the consumers who purchase goods through the website http://www.myelsass.com, hereinafter referred to as “customer”, and on the other hand the company Henningcorp, hereinafter referred to as “MyElsass.com”. These conditions are only valid for natural persons (legal persons are excluded).

 

Prices

Prices are given in euros and include all taxes. Delivery costs are charged additionally. The goods are invoiced at the prices valid at the dispatch date of the purchase order.

 

Ordering

How to order:

  • select articles and put them in the shopping bag
  • confirm the contents of the shopping bag
  • register your data on the website www.myelsass.com if you do not already have a customer account
  • confirm the delivery costs and accept the general terms and conditions
  • accept the payment transaction and confirm the order

The customer then receives emails confirming his customer account and confirming the order. If you do not receive these mails please contact us via our email address: service@myelsass.com.

MyElsass.com reserves the right to refuse or not to execute the order of a customer in the case of a dispute regarding a previous order from this customer or if the customer poses any kind of risk for MyElsass.com.

Any orders placed by the customer oblige him to accept the prices and the description of the article offered for sale.

MyElsass.com is obliged to execute the orders which have been received via the website only as long as the articles are available, as our stock is managed in real time. Should one or more ordered articles no longer be available due to a computer error or a simultaneous sale in the online shop and in our local shop, MyElsass.com is obliged to inform the customer immediately and refund the amount paid without due delay, at the latest within 30 days after payment of this amount. The customer’s order is then automatically cancelled.

 

Payment

Payment of the purchases is carried out according to the customer’s choice :

   .   by credit card thanks to the secure payment system Merc@net from BNP Paribas

   .   by Paypal

   .   by bank transfer

 

Right of revocation

The customer has a statutory period of 14 full days as of receipt of the goods to exercise his right to revoke the order without giving reasons and without paying any penalty. The amount paid will be refunded in full without due delay and at the latest within 14 days after receipt of the return parcel.

The returned articles must be new, completely intact, unused and in their complete, intact original packaging.

If the returned articles have obviously been used or damaged by the customer in such a way that due to this use or damage they are no longer suitable for sale, the customer will be denied the right to revoke and the articles will be returned to him. In this case no refund is given and where applicable only the guarantee rights remain in force for the goods purchased.

MyElsass.com also reserves the right to cancel an order immediately if it poses one or more risk factors relating to fraudulent credit card use.

 

Liability

By accepting these general terms and conditions the customer confirms that he is over 18 (eighteen) years of age or that he has exceeded the legal age of majority in his country of origin.

MyElsass.com holds a sales licence for over-the-counter sales of drinks from the five groups which was granted by the sub-prefecture Saverne (France) on 10th February 2012.

The photos and illustrations next to the products on our website are non-binding.

 

Guarantee

All the articles offered for sale by MyElsass.com are subject to the statutory guarantee period provided for in the Civil Code.

The customer has a period of 3 days as of the date of delivery to express reservations or complaints with regard to nonconformity or visible defects of the article delivered by sending an email to service@myelsass.com or using the enclosed contact form. After this period has expired and if this formality has not been observed, the articles are considered conform and free of defects and thus no complaint can be accepted.

If the visible defect or lack of conformity is evident, MyElsass.com is obliged to replace the article or refund the amount paid to the customer without due delay at the expense of MyElsass.com.

MyElsass.com can however not be liable for non-compliance with the rules with regard to care and use of the article.

Our pottery goods are genuine pottery from Soufflenheim. Each individual piece is crafted and painted by hand which may result in some variations in shape or colour. This is completely normal and is what gives this genuine traditional pottery its unique flair!

Important note: Before using the pottery for the first time it is essential to soak it in cold water for 12 hours to make it waterproof (if you want to use the pottery only occasionally), or fill it with hot milk and let it stand for 1 hour (if you want to use your pottery regularly). Avoid any temperature shock (sudden transition from warm to cold).

 

Intellectual property

All the texts, comments, works, illustrations and photos which are printed on MyElsass.com are protected by copyright. Reproduction of the website MyElsass.com or any extracts from it is strictly forbidden without prior agreement. The brand MyElsass and its logo and Elsass BOX and its logo are registered trademarks at the INPI (French National Institute for Industrial Property).

 

Personal data

The user acknowledges that MyElsass.com carries out automated data processing, in particular the management of user email addresses, which is registered at the CNIL (French national data protection commission) under the number 1562348. According to the law of 6th January 1978 the user has the right to access, correct, alter and delete his personal data. To exercise these rights simply send an email with proof of identity and your requests to: service@myelsass.com.

MyElsass.com collects the personal data of customers who visit the website MyElsass.com, in particular through the use of cookies, in compliance with the current law.

This data is collected when the customer opens an account, places an order, subscribes to the newsletter, contacts MyElsass.com, uses modules of the social networks and in general when he surfs on the website.

The data collected is intended only for MyElsass.com. It is necessary for processing and managing customer orders and for business relations. In addition it enables MyElsass.com to offer the customer a personalised service and improve the relevance of the information which is intended for him.

 

Facebook

MyElsass.com uses plug-ins of the social network Facebook. If the customer does not want Facebook to link the information collected via MyElsass.com with his Facebook user account, he must log out of Facebook before visiting MyElsass.com.

 

Applicable law

Business relations with MyElsass.com are exclusively governed by French law.

In the event of any dispute occurring through this contractual relationship, the parties concerned undertake to seek an amicable agreement before any possible legal proceedings.